JZ
Jabu Z
1 reviews | Active since Dec 2022
25 Dec 2022, 12:42
POOR INCOMPETANT SERVICE PICK N PAY DIEPKLOOF SQUARE
Asap order was done @ 8:15am on the 25 Dec .called in the store at 10:25 am to check the progress , i was shocked that its only when i called that they start to picking up my order which was unproffessional ,upon delivey at around 11:08am the order had missing items , wrong stuff was delivered on top of that. i had to hold for over 13minutes and more when i request names of the person that picks orders ,she hung up and i called again & she said its network problem with an attitude and gave another person the phone ,i ask again whom am i speaking too she responded by saying its not her its Randzu she will call manager and made me hold again 5 minutes, until a lady Who i spoke to said shes an inventory manager she will ascalate the matter to the store manager who went to south gate .such an appaling service n incompetant behaivor from PICK N PAY DIEPKLOOF SQUARE ASAP STAFF #***
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Replies (2)JZ
Jabu Z's updateReviewer Update
28 Dec 2022, 11:26A manager by the name of Howard from inventory did her best to remedy the situation. This appalling treatment i will never forget mind you me it's the very same store that previously delivered expired bread to my kids.
People need to be held accountable, proper training done for staff to avoid such.
We can't have repetitive CONSISTANT POOR CUSTOMER BY THE SAME ASAP TEAM its unprofessional, unnecessary & unacceptable
The store needs to really do something to retain me as a valuable PICK N PAY CUSTOMER.
MY AIRTIME SPENTY SHOUD ALSO BE RE AMBURSED
MY AIRTIME SPENTY SHOUD ALSO BE RE AMBURSED
The store manager has not even contact me until today the no sense of agency
JZ
Jabu Z's update28 Dec 2022, 11:26
Reviewer Update
A manager by the name of Howard from inventory did her best to remedy the situation. This appalling treatment i will never forget mind you me it's the very same store that previously delivered expired bread to my kids.
People need to be held accountable, proper training done for staff to avoid such.
We can't have repetitive CONSISTANT POOR CUSTOMER BY THE SAME ASAP TEAM its unprofessional, unnecessary & unacceptable
The store needs to really do something to retain me as a valuable PICK N PAY CUSTOMER.
MY AIRTIME SPENTY SHOUD ALSO BE RE AMBURSED
MY AIRTIME SPENTY SHOUD ALSO BE RE AMBURSED
The store manager has not even contact me until today the no sense of agency
JZ
Jabu Z's updateReviewer Update
04 May 2023, 18:51Good day Mr KardenPlease see the below screenshot as discussedThe first order was done on the 30th April 2023 @15:20pm but the delivery took place at 20:02 pm ,almost 5 hours waiting for my order with no explanation or courtesy to inform or update the customer about delays.The driver said the store handed him the orders late, hence the late delivery . Such bad customer service and poor communication from the store or the relevant parties is unacceptable and will not be tolerated.The second order was done on the 1st april 2023 @4:02pm and delivered on the following day @08:50am without my knowledge.No call from the store ,asap or the manager to ask for an apology for the inconvenience caused. The lowest level of respect pick n pay has for its customers is filthy.no one is accountable for its normal business for pick n pay which is disgusting. I wasted my own airtime calling the store and pnp asap and spoke to a lady called Thembeka who tried to get answers from both the store and driver .The driver by the name of Dineo Lefatola advised that she declined my order because it was at night and she had 17 orders including Randburg deliveries and the store is aware that my order was not out for delivery and updated false notes on the pnp asap app that they could not reach me for delivery. such lies and deceiving conduct with taking such advantage by misleading me . someone has to be held accountable for these horrific repeated actions. Please see false notes updatedSuch abuse and conduct from pnp is unacceptable. I want to be given a store voucher to make up for this inconvience and to redeem my trust for pnp as a reliable customer. Contact me before end of business to day today before any escalations ***
Regards
Regards
Good day PnP Leadership
Today I called pnp Diepkloof square and spoke to one of the managers Called Kharden to find out what's the update regarding my query, concern and request. I was given a condescending attitude and excuses. The manager failed to listen to me and spoke over me with an attitude having failed to get back to me or acknowledge my email regarding this matter.This behavior proves that pnp leadership fails or ignores and doesn't care about black customer complaints; they dismiss them. This lazy behavior should not be tolerated. Some managers are failing both the company and customers. That is why checkers is gaining clients and growing stronger. As a reliable pick n pay customer who experienced a horrible repeated experience 2 following days by the same store I deserve an apology and some gratitude vouchers to make it right. People should be held accountable and own up and make right to the customers satisfaction.Kharden the floor manager must also be sent for induction ,taught customer service and leadership skills what an empty tin glorified manager who has failed
Today I called pnp Diepkloof square and spoke to one of the managers Called Kharden to find out what's the update regarding my query, concern and request. I was given a condescending attitude and excuses. The manager failed to listen to me and spoke over me with an attitude having failed to get back to me or acknowledge my email regarding this matter.This behavior proves that pnp leadership fails or ignores and doesn't care about black customer complaints; they dismiss them. This lazy behavior should not be tolerated. Some managers are failing both the company and customers. That is why checkers is gaining clients and growing stronger. As a reliable pick n pay customer who experienced a horrible repeated experience 2 following days by the same store I deserve an apology and some gratitude vouchers to make it right. People should be held accountable and own up and make right to the customers satisfaction.Kharden the floor manager must also be sent for induction ,taught customer service and leadership skills what an empty tin glorified manager who has failed
On Tue, 02 May 2023, 12:12 pm Mkhatshwa Zwide <***> wrote:
Good day Mr KardenPlease see the below screenshot as discussedThe first order was done on the 30th April 2023 @15:20pm but the delivery took place at 20:02 pm ,almost 5 hours waiting for my order with no explanation or courtesy to inform or update the customer about delays.The driver said the store handed him the orders late, hence the late delivery . Such bad customer service and poor communication from the store or the relevant parties is unacceptable and will not be tolerated.The second order was done on the 1st april 2023 @4:02pm and delivered on the following day @08:50am without my knowledge.No call from the store ,asap or the manager to ask for an apology for the inconvenience caused. The lowest level of respect pick n pay has for its customers is filthy.no one is accountable for its normal business for pick n pay which is disgusting. I wasted my own airtime calling the store and pnp asap and spoke to a lady called Thembeka who tried to get answers from both the store and driver .The driver by the name of Dineo Lefatola advised that she declined my order because it was at night and she had 17 orders including Randburg deliveries and the store is aware that my order was not out for delivery and updated false notes on the pnp asap app that they could not reach me for delivery. such lies and deceiving conduct with taking such advantage by misleading me . someone has to be held accountable for these horrific repeated actions. Please see false notes updated Such abuse and conduct from pnp is unacceptable. I want to be given a store voucher to make up for this inconvience and to redeem my trust for pnp as a reliable customer. Contact me before end of business to day today before any escalations *** RegardsJabuJZ
Jabu Z's update04 May 2023, 18:51
Reviewer Update
Good day Mr KardenPlease see the below screenshot as discussedThe first order was done on the 30th April 2023 @15:20pm but the delivery took place at 20:02 pm ,almost 5 hours waiting for my order with no explanation or courtesy to inform or update the customer about delays.The driver said the store handed him the orders late, hence the late delivery . Such bad customer service and poor communication from the store or the relevant parties is unacceptable and will not be tolerated.The second order was done on the 1st april 2023 @4:02pm and delivered on the following day @08:50am without my knowledge.No call from the store ,asap or the manager to ask for an apology for the inconvenience caused. The lowest level of respect pick n pay has for its customers is filthy.no one is accountable for its normal business for pick n pay which is disgusting. I wasted my own airtime calling the store and pnp asap and spoke to a lady called Thembeka who tried to get answers from both the store and driver .The driver by the name of Dineo Lefatola advised that she declined my order because it was at night and she had 17 orders including Randburg deliveries and the store is aware that my order was not out for delivery and updated false notes on the pnp asap app that they could not reach me for delivery. such lies and deceiving conduct with taking such advantage by misleading me . someone has to be held accountable for these horrific repeated actions. Please see false notes updatedSuch abuse and conduct from pnp is unacceptable. I want to be given a store voucher to make up for this inconvience and to redeem my trust for pnp as a reliable customer. Contact me before end of business to day today before any escalations ***
Regards
Regards
Good day PnP Leadership
Today I called pnp Diepkloof square and spoke to one of the managers Called Kharden to find out what's the update regarding my query, concern and request. I was given a condescending attitude and excuses. The manager failed to listen to me and spoke over me with an attitude having failed to get back to me or acknowledge my email regarding this matter.This behavior proves that pnp leadership fails or ignores and doesn't care about black customer complaints; they dismiss them. This lazy behavior should not be tolerated. Some managers are failing both the company and customers. That is why checkers is gaining clients and growing stronger. As a reliable pick n pay customer who experienced a horrible repeated experience 2 following days by the same store I deserve an apology and some gratitude vouchers to make it right. People should be held accountable and own up and make right to the customers satisfaction.Kharden the floor manager must also be sent for induction ,taught customer service and leadership skills what an empty tin glorified manager who has failed
Today I called pnp Diepkloof square and spoke to one of the managers Called Kharden to find out what's the update regarding my query, concern and request. I was given a condescending attitude and excuses. The manager failed to listen to me and spoke over me with an attitude having failed to get back to me or acknowledge my email regarding this matter.This behavior proves that pnp leadership fails or ignores and doesn't care about black customer complaints; they dismiss them. This lazy behavior should not be tolerated. Some managers are failing both the company and customers. That is why checkers is gaining clients and growing stronger. As a reliable pick n pay customer who experienced a horrible repeated experience 2 following days by the same store I deserve an apology and some gratitude vouchers to make it right. People should be held accountable and own up and make right to the customers satisfaction.Kharden the floor manager must also be sent for induction ,taught customer service and leadership skills what an empty tin glorified manager who has failed
On Tue, 02 May 2023, 12:12 pm Mkhatshwa Zwide <***> wrote:
Good day Mr KardenPlease see the below screenshot as discussedThe first order was done on the 30th April 2023 @15:20pm but the delivery took place at 20:02 pm ,almost 5 hours waiting for my order with no explanation or courtesy to inform or update the customer about delays.The driver said the store handed him the orders late, hence the late delivery . Such bad customer service and poor communication from the store or the relevant parties is unacceptable and will not be tolerated.The second order was done on the 1st april 2023 @4:02pm and delivered on the following day @08:50am without my knowledge.No call from the store ,asap or the manager to ask for an apology for the inconvenience caused. The lowest level of respect pick n pay has for its customers is filthy.no one is accountable for its normal business for pick n pay which is disgusting. I wasted my own airtime calling the store and pnp asap and spoke to a lady called Thembeka who tried to get answers from both the store and driver .The driver by the name of Dineo Lefatola advised that she declined my order because it was at night and she had 17 orders including Randburg deliveries and the store is aware that my order was not out for delivery and updated false notes on the pnp asap app that they could not reach me for delivery. such lies and deceiving conduct with taking such advantage by misleading me . someone has to be held accountable for these horrific repeated actions. Please see false notes updated Such abuse and conduct from pnp is unacceptable. I want to be given a store voucher to make up for this inconvience and to redeem my trust for pnp as a reliable customer. Contact me before end of business to day today before any escalations *** RegardsJabu