MG
MICHAEL G

1 reviews | Active since Mar 2009

07 Mar 2016, 08:38

poor home shopping experience again

I made an order on thursday the 3 march 2016 and delivery was scheduled for Sat 05 mar 2016 between 12 and 1 pm. At 1118 I receive an email that my order will not be delivered \due to a technical issue reported from your fulfillment store.\"<br> <br> I immediately contacted this dept by telephone and email .<br> <br> \"<br> This very poor service . i have not used this service for a long time and now when I resume using it for a R1000 order I am messed around.<br> <br> It is Saturday morning and I have been notified at the LAST MINUTE that there is a TECHNICAL issue. I have been waiting all morning for my order. <br> <br> Please contact me urgently to RECTIFY and COMPENSATE me for this inconvenience. I needed this order urgently for my household. Now I will buy from your competition.\" was an email that i sent<br> <br> NO RESPONSE<br> BAD SERVICE PICK n PAY<br> <br> I"

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Mar 2016, 12:36
Official
Hello mikejg,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***