DB
Dante B

1 reviews | Active since Jul 2015

27 Oct 2018, 15:56

Poor “F@@$ you attitude”

So I went today to Pick n Pay to get myself a few items, and after wallowing throught the hordes of customers (because there were so little till points open, surprisingly enough since its payday for most people, but I guess that’s not a priority)

But my main gripe is when I went to the kiosk to pay for my items, the cashier rudely told me it’s notnuer job to pack items into the packets.

Let me reiterate this:

She told me that it’s not her job to:

A: pack items that I paid for B : into a packet that I also paid for.

Pathetic.

It seems like Goro Majima needs to come and train that entire store on the concept that the CUSTOMER IS KING.

Well to be frank, I felt like an immaciated beggar after the PATHETIC service I received from that store.

The store is Pick N pay Empangeni, Sanlam centre.

0
Replies (1)
Pick n Pay
Pick n Pay's reply15 Nov 2018, 16:54
Official
Good day  Dante,  Thank you for choosing Pick n Pay.   Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  Should you need any further assistance please do not hesitate to contact us on the below numbers provided.  Monday - Saturday              08:00 - 19:00 
 Sunday & Public Holidays   09:00 - 17:00 
 Our Contact number is ***.                                              
Kind Regards, Vanitha Venketas