Poor delivery service!

I ordered food and essentials for about R1000 on 15 April 2022 at about 12.30. I had surgery and could not go out. The response on app was delivery would be the next day. I phoned the help line. I was told Somerset West Mall Pick and Pay have not opened the app and my order "was in the cloud". An hour later I phoned again and was told they had a technical glitch but per the manager they were there until 19.00 and my order will be delivered today still. It is now 17.30. No delivery. No answer when you phone Somerset Mall Pick and Pay to enquire. Terrible service. Will never use it again. I have never had this issue with Checkers. I needed some of the products today, such as food.