Poor Customer Services

I order items on 26 November at 7:20 on the ASAP app. The address is my work address. The delivery time kept changing throughout the day. At 16:40, the delivery time was between 6pm and 7pm. I tried to phone to cancel my order, as I live in Roodepoort and left the office at 16:40. The delivery guy Kelvin phoned me at 19:06, informing me my order has arrived, but I asked him to take it back to the store as I am not at the office address and live in Roodepoort. The bank couldn't reverse the transaction as it was a pos transaction. You can see most items were ordered and delivered the next day to my home address.

I phoned PNp at 9:51 on 30 November to request a refund. Babalwa explained she had to phone the store, because the order shows delivered. I've also provided her with Kelvin's number he phoned me from on Saturday night. She further promised I will receive feedback on the same day, which never happened.

Pnp took over R800 from my account, without delivering any goods. That order has now magically disappeared from my past order history