JB
Jennifer B

1 reviews | Active since Apr 2015

26 Apr 2015, 19:44

poor customer services

On the 24th of April 2015, I visited the Picknpay express in Stellenbosch on merriman at about 15:40 pm. And I expiranced shocking customer service from one specific employee.<br> <br> There is one specific employee (A older female named Stephanie) that has display a negative spiteful attitude towards me on several occasions. Maybe because I am a student? I'm not sure what her motive is? But I am a customer and should be treated with atleast minimal respect.<br> On the 24th, I proceeded to the cashier and greater Stephanie only to be ignored. Stephanie never asked me if I had a smartphone card or how I would like to pay. she scanned my 2 items and stood there staring away from me, I took out my bank card and held it out towards her for 3 min... Finally her co-worker nudged her and said \ the client wants to pay"Stephanie smirked and both employees laughed. Stephanie told me to insert my card into the machine"

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Apr 2015, 15:23
Official
Hello Jennybouwer ,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Best regards,