Poor customer service44989

I am so tired of pick n pay Hyper Bedworthpark. For almost 2 months now I've been getting the run around from their staff with no solution in sight. Poor customer service & zero service delivery. On the 20th July 2020 I took in my Russel Hobbs kettle for repairs as it jus stopped working, till today I have not received my kettle back & no one can give me an answer as to where it is or why it's taking so long. All I keep being told is they'll do a follow-up &get back to me, which they never do. I've been there numerous times with no success. First,I was told that it had been collected from the warehouse & it jus a delay with the driver I should come back the following day my kettle would be there, then when I did come back a few days later I was told they had called me to pick it up but I didn't answer but to my surprise, no kettle in sight so they don't what happened. Once again they'll do a follow-up & get back to me. Still nothing. Now, when I go I'm being told that the person who handled my request is not at work. No line manager around, no supervisor in sight, Im just not being assisted. I they are unable to fix it, why are they not being clear about it & jus refund me?? Or are they just stalling untli my warranty expires??