Poor customer service - PnP Littlefalls

The service at pnp little falls seriously has to change. I was there today, 12 Oct 2020 just around 13h00 and after my items we're scanned I was told they were offline and will have to wait for the speedpoint. I stood and watched how the lady running around with the speedpoint ignored the fact that I had been there way longer than some customers that came after me yet she kept ignoring the teller who kept calling her to inform her that what she was doing was not proper as I was in front of the queue yet everyone behind me who needed to swipe were assisted with the paypoint except my till.

The teller further informed the lady not to undermine any customer while assisting others as this is not acceptable. I am beyond ****ed for the poor service received as the staff watched and cautioned to no avail.

I do not need a customised apology but rather for this pnp branch to school it's staff on how to treat customers with respect and equally.