Poor Customer Service Pick n Pay on Hisense F 22

Last year I purchased a brand new Hisense F22 at Blue Hills Pick n Pay I was told to keep the slip for warranty purposes and if something goes wrong. At the beginning of January the phone died all of a sudden whilst in Pretoria and never came back on. I searched and searched and returned the original phone with the box , charger, and receipt to Blue Hills. They were to phone me back and keep me "updated"

So the phone was there with them for long, and I phoned and visited alot, but no joy. One day after phoning again , the lady told me that "the IMEI on the Slip and on the back of the phone is not the same therefore Vodacom refused repairs and sent back the phone" I pleaded with her and explained my case and I knew as certain as there will be sunlight tomorrow that phone was purchased in that specific store and that somehow someone *****ed up the IMEI numbers.

She promised me that she will contact Vodacom again and phone me the following day.. This did not occur. I phoned and tried to find out, and long story short. One day she told me that she is now officially handing the matter over to Pick n Pay Customer Care, this is about two weeks ago. NO ONE from Pnp has contacted me. I am fuming, furious and so disappointed in Pick n Pay.

Last nite (28 Feb) I went to the store and had to explain the complete story again to an Eric. He nonchalently took my number and said someone will contact me. I dont believe him and I am shocked in Pick n Pay. And if somebody from Pick n Pay or Hisense does not correct this situation ASAP and get my phone fixed, I will make it my absolute life purpose to tell each and every single soul I come into contact with from this moment of my life until my soul leaves my body and dies one day about this horrible and unfair experience with Pick n Pay. I expect to be contacted soon on phone ********** or email **********