Poor customer service or rather NO customer service

Its the second time I have send an email regarding the smart tv that we bought 3 months ago which does not perform and of which the remote now also does not want to work. The salesman assured us its a great buy but now it's not. We want to exchange this tv for a normal one as we sometimes have to struggle more than an hour (more like two hours or more) just to be able to watch something. Its super slow while its not our internet to blame as all our other devices work fine! And that is with a working remote. Niw the remote is not working as well. We have changed the battery! So its not the problem. We have a tv and cannot watch it. We rather watch on our tablets as the struggle we habe to go through to watch tv.

Pick n pay havent even done the effort to respond to these emails! Previously it was the same with shoes I were looking for. They responded but in the most unhelpful manner. Please go learn from Woollies and Mr price and Pep how they serve people behind the scenes!

Our uncle always said never to buy ekectronic from places like Pick n Pay as there afyer service sucks. Well it seem that there is nothing truer. Maybe Pick n Pay should appoint someone i the Customer Care position who is actually willing to do what their job title describes "Customer care". Pick n Pay you are ensuring I never buy from you in future again and guess what we woman talk about around our cups of coffee? See if you can figure out the results of that.