1 reviews | Active since Jul 2017
Poor customer service. Not acceptable.
On the 30th March I went to Pick 'n Pay as per normal to buy. At the counter when paying my transaction declined, but I received a notification on my phone that it went through. The cashier then swiped my card the 2nd time and it went through. The "assistant manager or supervisor told me that I shouldn't worry as it would automatically reverse back into my account within 48hrs. It's now been more that a week and my money isn't back into my account. No one has made contact with me still.
Hi Bridgette,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our sincere apologies for the inconveniences caused.
Kindly forward us a copy of your bank statement to the following email address which reflects the double debit to enable us to address this with our management team to resolve your query.
Email address: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Hi Bridgette,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our sincere apologies for the inconveniences caused.
Kindly forward us a copy of your bank statement to the following email address which reflects the double debit to enable us to address this with our management team to resolve your query.
Email address: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas