Poor customer service - Manager sides with staff

<p>Today I went in the Pick n Pay in Norwood to purchase Virgin Mobile airtime. Instead the cashier (Princess Nene) sold me Vodacom airtime. When I called the Store to explain that there has been a mistake as there is no way I could possibly ask for Vodacom airtime - firstly, no one in my family uses Vodacom and secondly I am sure I know what network I am on. When the manager asked the cashier about it the cashier said that I asked for Vodacom. It is obvious that the cashier will not own up to her mistake. Why would she? In addition to that the manager Kobus sides with the staff and says that both the cashier and the packer heard me say Vodacom. No one will own up to their mistake. They will not refund me. If there was better customer service and the cashiers concentrated more, listened carefully, stopped having conversations with each other while serving customers than such errors would be avoided. As for the manager he should put some measures in place to improve customer service. I am sure that I am not the only person who has experienced poor customer service at Norwood Pick n Pay.</p>