Poor Customer Service its actually RIDICULOUS

I'm not sure if Pick n Pay Carletonville knows what it means by CUSTOMER SERVICES. They know that their lines are ridiculously long but the choose to work with 5 cashier. The lines goes up to the deli section and they know that we are leading to Good Friday long weekend but still they have empty tolls without cashier. I've been on this line for over 40 minutes it's ridiculously unacceptable worse their till call number system does not work. It has not been working since last year but day in day out they make money and they can't fix the system then we have a guy screaming customer "teller 1 teller 2" that's if we are "lucky" otherwise cashiers will be streaming "next customer" all damn day. Management needs to do something about these lines and show some empathy to the customers that bring business to their store. From Thursday already they know the store is hectic why can't they have a strategy to make shopping pleasant for us by add more cashiers on busy days? RIDICULOUS! UNACCEPTABLE!