Poor customer service from this huge organisation

<p>So, I have a smart shopper card, and my hubbie has another 1 linked to mine. Pick n Pay decided that only 1 card is allowed per ID number.... no problem. I get an sms stating I must choose which card I would like to keep, so I phone and advise them I will keep mine, delete hubbie's. Well, surprise surprise.... they cancel mine... I go to do my shopping, and no points are added.... I write an email stating I am upset, on the 29th July 2016, asking them to please rectify the matter, after all I did take the trouble to make the phone call and choose my card.... I get a reply today, the 10th August, sorry, can't do, I must go into the store, get another card, register the card and then have the points transferred to the new card....</p> <p> </p> <p>Now I know this is a rewards programme for my benefit, I know I should be grateful.... but REALLY.... after I made the effort, they still just really don't care...... so, even though, now I must drive a bit further... I will be shopping at Checkers from now on... will earn some FNB ebucks and will never go to the Goodwood Pick n Pay ever again.... poor poor service all around....</p>