Poor customer service from the till workers!!!

I went to the Sunward park store and asked for R200 at the till and Malefa(teller) informed me that she doesn't have. She called on Gugu(teller at the Lotto till) and she also didn't have. A supervisor walked by, Refilwe I think, who just shouted out to Gugu to ask her if she had and she carried on walking without helping me.

Gugu asked another lady at the tills if she had, that lady said yes, when I looked over there was a queue. So I asked if I was supposed to join the queue, to which Gugu said that she doesn't know, I'll have to ask the lady who said she has the R200.

Now, please make me understand, why did Pick n Pay agree with the banks that they will help customers when they want to withdraw and yet it's a mission to use this service??? Now I must go to the outside ATM Which isn't sanitized and get the money from there!!! So disappointed in this store of yours...