Poor customer service from Pick n Pay

In December 2025 Pick n Pay ran the Le Domaine promotion in their stores. When we purchased the Le Domaine champagne, we were told at Pick n Pay Liquor store Westville, that they do not have stock of the champagne glasses of the promotion. Our details were taken and we were told that when stock arrive, we would be informed. After waiting a month, I contacted the customer care centre. I was informed that an investigation will take place and was given a reference number. It has been three months later, and we are still awaiting for the glasses. Every time I engage the customer care centre, I am told an investigation is being done. Each time I must engage the customer care team to get feedback.

Shame on Pick n Pay to have such poor customer service.