Poor customer service from Pick n Pay

It's been four months and our query has still not been resolved. Each time Customer Care sends a generic message, stating "we apologies for the delay in response" "sorry to hear that you have not received a resolution" "We have re-escalated with the store and requested urgent feedback on your behalf. "

My emails were rep**** by the Customer Care agents (Nombulo, Imraan and Nadine) yet no resolution to date !!