Poor customer service from Pick and Pay
On 13 April, I bought an 850g pack of PNP Gouda cheese from PNP Campus Square. When I brought it home and opened it, I discovered that it had mould on it. The sell-by date was 22 July 2016. I submitted a complaint on PNP's website and asked them to contact me by email. On 22 April, I received an email to say that I will be contacted regarding my complaint. I have followed up numerous times but to date I have not received a response from PNP. This is very poor service.
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Replies (3)
Pick n Pay's replyOfficial
16 May 2016, 07:55Dear Sara Essop
Thank you for your email communication, I do apologise for no-one responding to your complaint.
I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.
Kind Regards
Marise Brown
Ref Number: ***
Pick n Pay's reply16 May 2016, 07:55
Official
Dear Sara Essop
Thank you for your email communication, I do apologise for no-one responding to your complaint.
I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.
Kind Regards
Marise Brown
Ref Number: ***
's updateReviewer Update
16 May 2016, 09:24How long is due course Marise Brown.? You told me that I would receive a reply in due course on 22 April.
's update16 May 2016, 09:24
Reviewer Update
How long is due course Marise Brown.? You told me that I would receive a reply in due course on 22 April.
Pick n Pay's replyOfficial
16 May 2016, 10:00Dear Mrs Essop
I will follow up with our Gauteng Regional office.
Kind Regards
Marise
Pick n Pay's reply16 May 2016, 10:00
Official
Dear Mrs Essop
I will follow up with our Gauteng Regional office.
Kind Regards
Marise