MP
Mpho P

1 reviews | Active since Jul 2020

26 Jul 2020, 19:56

Poor customer service & expired products

, I went to one of your branches Pick n pay Thembi Mall at tembisa, where by I was doing my shopping then I went to juice department then I was shocked when I discovered that the juice on floor have expired and they are selling them for consumers which I feel it’s totally wrong and unhealthy. I spoke to the floor supervisor which her name is Phumi bought the matter to her attention, then she told the guy who was passing by who is working there to check the Oros & remove them from floor, the guy only removed 4 Oros from that department & left a few on the department.

Went to tills to pay then two cashiers who were assisting me by the tills didn’t greet me, she just started scanning my items, while scanning she was busy talking with her colleague and didn’t acknowledge me as a customer in front of me. When finalizing my transaction it happened that there was an issue with my card, I asked the cashier how much is my total and why her price screen isn’t showing me how much am suppose to pay, I was told that her screen isn’t working & I shouldn’t ask her that question. Requested to be assistant by the branch manager regarding the attitude I got from the two cashiers which both were not wearing their name tags. My matter was referred to the manager only to my surprise the guy whom Phumi asked to check the Oros was the actually store manager, who failed to remove nor get someone to remove all the Oros that expired from floor. The manager told me not to take the case further & leave my details with him so that he can do something about it without Head Office knowing. If I still remember well the manager name is Dzuneza or something like that!

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