POOR CUSTOMER SERVICE

On Saturday, 15th October I purchased various items via ASAP. Two items had already passed their sell by date (one was dated 13/10/22 and the other 14/10/22). In my opinion they should not be available for sale to the public once the sell by date is reached. I called the Customer Care Line and spoke to a gentleman who appeared to be helpful at the time. I emailed him images of the items reflecting the sell by and best before dates. He arranged for the collection of the items and said my wallet would be credited with the funds immediately. Later the day I received an email from ASAP Support asking me to notify them once the items were collected. I immediately responded as the items had been collected +- an hour prior to receiving the email. I asked when I could expect to receive the refund, no one bothered to respond. On Sunday, 16th October I sent a follow up email, (to the gentleman that assisted me the Saturday and the woman that emailed in connection with the collection) regarding the refund which was still not reflecting in my Wallet. No one bothered to respond. Today, 17th October I called to enquire about the refund and was told that they have a huge backlog (not my problem if no one had the decency to inform me). She said she will investigate and revert back before COB. It is almost 18:40 and no one has bothered contacting me and still no refund. I am totally disgusted in the lack of service Pick n Pay offers their clients.