Poor customer service

I am once again complaining about the treatment that I am receiving from Pick Pay Hypermarket Wonderpark re the plastic bag that broke and one of Johny Walker broke.

Their response is that they aren’t going to assist me with a replacement because it didn’t happen in the store. I recently spoke to Lehlogonolo from customer Wonderpark. She said that Sibusiso had phoned me and told me that he wasn’t going to replace the bottle . Mr Sibusiso is talking lies that he phoned. This behaviour leaves much to be desired. My plea is that I wish to cascade this behaviour to senior manager