Poor Customer Service – Blue Valley Mall Family Store

I am a regular shopper at your Blue Valley Mall Family store and have always found the staff to be friendly and helpful. Unfortunately, my visit on Friday was a very different experience. After paying for my shopping by card, I picked up a chocolate bar to pay for separately, with the intention of getting some change. The moment I explained this to the cashier, I was met with a dismissive "Yo" and a look that made it clear she viewed my request as an inconvenience. I handed her R50 and asked for as much change as she could give me. She then said something in another language to a colleague before informing me that she would not give me change — ultimately handing me R30 in notes and a single R5 coin. The till was visibly full of change at the time. I want to be reasonable: I would fully understand if there were no change available, or if there is a store policy against providing change. But neither was communicated to me respectfully. Instead, the interaction felt dismissive and, frankly, humiliating. The standard of service I received on this occasion fell well below what I have come to expect from this store, and I hope this is addressed appropriately. For reference, should you wish to follow up: cashier number ***4, 13 March at 13:06.