POOR CUSTOMER SERVICE

Good morning,

I am extremely disappointed with the Pick n Pay ASAP service, and I am requesting a full refund for my order due to the unacceptable delay in delivery.

I placed my order before 16:00, expecting it to arrive within the promised timeframe. However, after waiting for over an hour and a half, I contacted your office and spoke with Alfred to check the status of my order. He apologized for the delay and assured me that he would call me back with an update. I specifically informed him that I needed to leave by 18:00. Unfortunately, I never received the promised call, and I am still waiting for a response.

To my surprise, at approximately 20:30—more than four hours after placing my order—I received a call from a delivery person stating that they were at my gate. By that time, I was no longer home, as I had already indicated to Alfred. Given the lateness of the hour and safety concerns, I could not accept the delivery.

This level of service is entirely unacceptable. I kindly request an immediate refund for my order today. I would appreciate prompt assistance in resolving this matter.

Looking forward to your swift response.