Poor Customer Service and Products

I bought a Connex laptop at PnP Hyper Montana on the 4th of January. The laptop did not start up properly on the 5th of February, and I decided to switch it off and on again the next day. It still did not start up properly. The screen went black, I could not see my icons. It was flashing on and off. I decided to take it back to the store. When I got to their Returns section, I was amazed that they only offer a 10 day refund on items. This really got my blood pumping. What kind of company has a 10 day refund policy??? Is it that they know that they are selling sub-quality products to consumers? Or is it that they are so greedy for money, that they rather have consumers stuck with broken products then refund or replace their defected items?

I think one should really think twice when buying from this store. As not only the product but the customer service is extremely poor. When you ask to see the manager, sales consultants tell you that THEY do not think it's necessary.

Truly disgusted by this experience.