Poor customer service and communication

I’ve had a lot of bad experiences with Pick ‘n Pay asap, today I am so angry. I placed an order at around 17:54 for only few items because I got home tired unable to go to the shops myself.

I have been waiting for them to finish “wrapping up my order” and it’s now 19:38, they set my delivery to an Uber driver at around 19:13 and when I track it it says order cancelled. No one has called me to tell me if I’m still getting my order or not and I need the items for tomorrow morning.

And it’s not the first time my orders don’t get attended to or I get late deliveries, at this point I’m thinking of stopping doing my weekly grocery shopping with them.