Poor customer service and bad conduct.

The bad and rude service I received from Ms. Ntshalintshali at Pick n Pay Crescent branch was not what I expected from a Pick n Pay staff member. Date: 27/09/2024. I came into the shop to make few purchases, after making and paying for my purchases I requested to make a withdrawal of a cash send from the cashier who was serving me, (Ms. Ntshalintshali). Ms. Ntshalintshali told me that she did not have enough cash in her till, and told me that I should go and check with other cashiers if they had the cash amount I was looking to withdraw. I ask her to check for me which cashier will have that amount, because my understanding based on the previous experiences from the same shop was that the cashier would assist in that regard, instead of a customer moving from one cashier to the next asking and checking who will have enough amount for the withdrawal. While I still standing by her till waiting for her to assist me, surprisingly for me she called on the next customer to service. As she was ready to serve the next customer she had called I ask her again for assistance with my cash withdrawal, she pointed at one of her lady colleagues who was standing by the cigarettes counter and told me to go and ask that lady for assistance. She then started serving the next customer. I had to go to the lady colleague and ask for assistance since Ms. Ntshalintshali had started serving the next customer. The lady colleague told me that she was not the supervisor and showed me the supervisor (Delisile). The lady colleague spoke with and told the supervisor what assistance I needed. Delisile (the supervisor) was pre occupied and then the lady colleague checked for a cashier who had enough cash amount for my withdrawal, which she located and showed me that cashier. After finishing my withdrawal I requested to speak to Delisile. I narrated the turn of events and my dissatisfaction to Delisile regarding Ms. Ntshalintshali's conduct. Delisile brought Ms. Ntshalintshali, and I again relayed my dissatisfaction to Ms. Ntshalintshali. Ms. Ntshalintshali seemed not to be bothered, she **** and twisted how she provided poor service and the ill-treatment she gave me. Ms. Delisile then coached and told Ms. Ntshalintshali how she should have assisted me with the withdrawal, and she had to apologise on Ms. Ntshalintshali's behalf since one could see that Ms. Ntshalintshali saw nothing wrong with her bad conduct towards a customer. All I wanted was for Ms. Ntshalintshali to sincerely acknowledge her poor customer service and apologise for the ill-treatment she gave me, but she chose not to do that hence I am writing this review.