Poor customer service and 3 complains In less than a year in one store!!!!

I wrote a complain on the 8th August about pnp Bassiane's in katlehong which even now is not yet dealt with in less than 10 days I got yet another complain I don't know if pnp they teach they staff members to give customers bad customer service then the owner managers of that Store can't resolve my issue I don't know if I am treated bad because of the colour of my skin or what. Yesterday I sent my 13 year old again to do a cash back for me using my time bank card of which it belongs to pnp the Cashier told my daughter she doesn't have money she must come back at 10am in they righ full mind is that customer service???? On the 8th August they sold me bad food that even animals won't be able to eat now it's this.... The poor customer service in that store and lack of energy in that store its a shame I don't know if Mr Royal this is the kind of customer service he wanted for her customers or what or this is happening because the pnp is in the township. On my 1st complaint the owner call and promised to have a meeting with me the day of the meeting come guess what! He was not there only this two managers who I told I am not happy that the owner is not there I took my time of work to meet the owner who did not show up or sent an sms or call to apologize from not being there even today I am still waiting for him..... I am an angry customer that in less than a year I have three complaints that shows how poor customer service we get in that store I will never ever go back and spent my money in that store ever again I have sent customers care an email but I know even that won't work pnp you have failed me as your customer.

You can take my money but when we need help you not there to assist.