Poor customer service

I ordered items on line from pick n pay. Part of the order was a 2x six pack castle light. We opened ot over the weekend and their were holes in the cans. Others were dented. I have registered a complaint with them directly. Sent pictures. Recieved a reference number. Today is the 22nd April and still no feedback. When u email you received emails two or three days later that it has been escalated. Escalated to who. I called yesterday and spoke to a consultant aqeela. She promised to find out what is going on with regards to my complaint. Promised to call me back. Im still waiting.