Poor Customer Service

I would like to raise an ongoing concern regarding Pick n Pay Diepkloof Square, the store is always under staffed with only 3 out of 7 tills working. We always have to stand in long queues and this happens every weekend not just month end or on SASSA payment dates… it is all the time.

Today is the 18th of the month and again I had to wait in a queue for 21 minutes, this is unacceptable especially that the pensioners queue is also affected. It’s been over 4 years with the same issue to the point that the community members opt for Spar instead of Pick n’ Pay.

With the high unemployment rate in country and a need for more staff in your store surely this can be promptly addressed unless your management is failing to do their job. I spoke to the ladies in the till and they suggested that I send this to mail as they are also burnt out. They do have more staff however shift rotation is a problem, there isn’t enough staff to replace those who are on their off days.

Please deal with this matter as this is the only Pick n Pay used by Diepkloof, Orlando and Noordegesig community.