LR
Litteratuer R
1 reviews | Active since Dec 2015
24 Feb 2020, 12:19
Poor Customer Service
On Saturday 22 of February i went to buy alcohol at Pick n Pay liquor, the alcohol was on sale and i had discount offer on my smart card. i purchased the liquor, i was given less discount and redeemed my discount. When i checked my till still i noticed that they over charged me, when i talked to the manger, he seem to not understand and tried to make it sound like i received my correct discount and i didn't not.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
25 Feb 2020, 13:37Good day Ms Radebe,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply25 Feb 2020, 13:37
Official
Good day Ms Radebe,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team