Poor Customer Service

Dear Sir/Madam,

I am writing to express my disappointment with the service I received at Pick and Pay this morning at 10 am. I went to the store to withdraw money from my Tyme Bank account, but I was refused assistance by Yolanda and Smangele. They told me to use the ATM instead, even though I have previously been able to deposit money into the same account at the store.

I am extremely dissatisfied with the service I received from Yolanda and Smangele. Yolanda was rude to me when I asked for a withdrawal, and she treated another customer in the same manner. This is the second time I am complaining about this Pick n Pay Dobsonville Point store, and I am disappointed that nothing has been done to address the previous complaint.

As a loyal customer of Pick and Pay, I expect better service from your staff. If Pick and Pay are going to advertise Tyme Bank as a convenient service, then it should be convenient for all customers, not just for those who are depositing money. I request an apology from the store and an explanation for the behaviour of the staff involved. Additionally, I urge Pick and Pay to take action to improve the customer service provided by its staff.

I appreciate your attention to this matter and look forward to your prompt response.

Sincerely, Mosimanegape Richard Radebe.