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phoziswa D

1 reviews | Active since Mar 2013

26 Nov 2015, 13:52

POOR CUSTOMER SERVICE

Good day <br> <br> Today i went to pick and pay to purchase a few items and withdraw some money, GAIL BUTLER scanned the items and when i wanted to withdraw money she called the manager and i was informed that the is no m,money.<br> <br> its after lunch and the is no money, the banks encourage us to go to grocery stores to with draw and each time i go to the stores the are always issues.<br> <br> Gail then refused to put throug the item she had scanned asked me to go to another till, P'nP cashiers are extremely rude , have no manners and sticnking attitude and the supervisors just watch them do this to customers.<br> <br> Strand street P'nP was never like this I have been coming to the store for years and never have i seen such horrible manners its really pathetic . I just wanted to bring that to your attention MANAGEMENT.

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Nov 2015, 14:04
Official
Hello ladyP21,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***