Poor customer service

On the 26 March 2019, I was assisted by the most *********** cashier ever and this led her to make a mistake that could have been prevented. If only she was paying attention to do the work she has hired for. This lady Sbongile Nojoko was busy talking with the other cashier in the kiosk regarding things that are not work-related and she forgot to scan all of my items. When I get to the exit point that is when security took note of that error however I am not happy with the way the matter was address by a gentleman I don't know he is head of security of what. Even when the manager on duty was called by the name of Lebogang she did not apologize for the inconvenience caused by one of her staff members.Worst branch ever that needs training on how to provide good customer care