Poor Customer Service

Item: Pick n Pay
Rating: 1
Author: Chane De Bruin-Prinsloo

We bought a 65inch TV at Pick 'n Pay Hypermarket Atterbury in November. In December we told them the TV is faulty, Hisense came out and said Pick 'n Pay must give us a new TV. To date we are still waiting for this TV because they do not have stock. They rather want us to pay in to get another TV. We keep needing to contact them for feedback and yet still no luck.

Hopefully this will help with a reaction.

Helpful (0)

Replies (2)

CDB

Chane De Bruin-Prinsloo's updateReviewer Update

18 Jan 2019, 12:54

Pick n Pay have actually came to the party and are busy assisting us now. Matter has been resolved. Thanks

CDB

Chane De Bruin-Prinsloo's update18 Jan 2019, 12:54

Reviewer Update

Pick n Pay have actually came to the party and are busy assisting us now. Matter has been resolved. Thanks

Pick n Pay's replyOfficial

21 Jan 2019, 12:49

Good day Chane,

Thank you for taking the time to address your concerns with us.

We are happy to hear you were assisted.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Pick n Pay Team

Pick n Pay's reply21 Jan 2019, 12:49

Official