Poor customer service
Poor customer Service
Dear PnP
Today I felt the need to voice my frustration.
I made a purchase on 30/07/2018 order number : ********** 3, about grocery items I have not received, until today I'm still waiting on a response as to what will happen next. My last response from you were on the 9/08/2018, no further communication.
I'm rather disappointed that I made you my prefer outlet - with service like this , I think its time to change ,as the last couple of times I had quite a few battles with delivery. HIGHLY UNPROFESSIONAL !
Disappointed customer
Regards,
Good day Shane,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the poor online service experience.
We have done an investigation into this order and report as per below:
- The online store has processed 2 refunds on 12.8.2018 for the following missing items: 2 times toilet paper , 1 lt milk and, 2 Danone Ultra Mel custard.
- Credit note numbers : *** (R179.88) & *** (R9.99)
Copies of the tax credit notes will be emailed to the email address linked to your online profile. (***)
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Shane,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the poor online service experience.
We have done an investigation into this order and report as per below:
- The online store has processed 2 refunds on 12.8.2018 for the following missing items: 2 times toilet paper , 1 lt milk and, 2 Danone Ultra Mel custard.
- Credit note numbers : *** (R179.88) & *** (R9.99)
Copies of the tax credit notes will be emailed to the email address linked to your online profile. (***)
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,