1 reviews | Active since Mar 2018
Poor customer service
A few items were not delivered for on-line shopping done on the 19th January 2018. 11 calls and 4 emails later I sill have not received a refund or a credit note which was promised to me. I have date and times of all the calls made both to the call centre agents and supervisors Henry and Quinton. Each time someone promises to call back but the issue is still not resolved. You are expected to make an instant payment but getting a refund takes more than 2 months. Frustrated customer
Good day Nevesh,
Thank you for taking the time to address your complaint with us.
Please accept our sincere apologies for the poor online delivery service experience.
We are busy addressing this complaint with our online shopping team and will revert once feedback is received.
We would like to take this time to thank you for your understanding and patience in this matter.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Nevesh,
Thank you for taking the time to address your complaint with us.
Please accept our sincere apologies for the poor online delivery service experience.
We are busy addressing this complaint with our online shopping team and will revert once feedback is received.
We would like to take this time to thank you for your understanding and patience in this matter.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,