MN
Malcolm N

1 reviews | Active since Dec 2016

30 Oct 2017, 16:43

Poor Customer Service

Unable to access Smart Shopper account online or via the app. Spoke to Customer Service and sent numerous e-mails however all requests for assistance have been ignored to date.

0
Replies (1)
Pick n Pay
Pick n Pay's reply31 Oct 2017, 13:33
Official

Good day Malcolm,

Thank you for taking the time to write to us.

Kindly note that your Smart Shopper profile contains a mixture of your details and your wife's details which is probably you are having difficulty registering online.

Please ensure that you update your profile with only your information before you try registering.

To update your details simply swipe you card in store at the kiosk and update your details or alternatively you can call our Smart Shopper team on ***.

Kind Regards

Anwar Mooideen