1 reviews | Active since Oct 2016

22 Dec 2016, 13:49

Poor customer service

<p>I am disappointed with the poor customer service from pick and pay Glen Marais. I bought viennas no name brand and when I got home realised the expiry date was on the 18th December and today it's the 22nd . When I returned the Viennas the only good customer Service I received was from the security guard as for the pick and pay staff member who was assisting me didn't even bother to give an apology . All she said was do you want a refund or exchange I told her an exchange . She left without saying anything came back and said they are all expired so will have to give you a refund. I wish she had offered another brand or something since I really needed the Viennas now I have to go to spar or checkers to get them .</p> <p> </p> <p>If this is the kind of service they offer I won't be doing any of my shopping here anymore .</p> <p> </p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Dec 2016, 15:42
Official

Good day Buyiswa,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the poor product and service experience.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen