POOR CUSTOMER SERCIVE

I am most annoyed that I wasted my Lunch break(07/09/2018) at PnP (WORKSHOP_Durban). I bought a soft drink at PnP liquor, gave the cashier a R50 note and she gave me incorrect change due to the fact that she thought I gave her a R20 note. Lucky, I checked my change before I left her counter and brought that to her attention, she rudely asked the lady that was behind me how much I gave her and the lady confirmed that yes I gave her a R50 note, still she didn’t trusted us, and asked me to wait for a manager.

While she was busy assisting other customers after a good 5 minutes. I ended up looking for a manager myself as she was giving me no attention and I explained to her(manager) what happened, with a get off my face attitude from a manager she asked me to leave my number they will check and call me back. Thanks to the call centre agent -MAXWELL at PnP- for assisting me with getting my money back. The store manager called me after I have contacted PnP call centre myself and asked me to come and collect my money. I asked if they will give me any compensation due to the fact that I work far from PnP and this wasn’t my fault she said no and gave me my R50.00 back after they have checked the cameras.

I want a compensation for my time going up and down, it wasn’t my fault that the cashier didn’t look at the money I gave her, but I paid my time and money (local taxi fare) for that and they even failed to apologize for inconvenience they caused me.

I submitted a complain on Facebook 08/09/2018, till today PnP promised to get back to me within 24/48 hours, but no feedback.

My Facebook details - Wiseman Zonqoba Lubelo cellphone number ********** 434.