POOR CUSTOMER CARE

Three weeks ago i went to buy me lunch at this store in Stellenbosch. When i had to pay, i presented my debit card and the lady did her thing. She asked me to punch my pin code and after a while she said the transaction was declined and if i wanted to try again and i said yes. The second time it went through. Later the same day when i checked the day's transactions, i noticed that the transaction of pick 'n pay went through twice. I went to the store and the supervisor said i should wait two days and return to the shop should the other transaction not be automatically reversed.

After two days i returned and was assisted by somebody els who took my details and promised to let me know after two days when to come collect the money. I was again at the shop this week and the supervisor told me that she was still waiting for an answer from their head office. Its been three weeks now and i am spending more money to get to this shop than the shopping itself.