Poor customer care and sevice delivery

Pick 'n Pay Hypermarket Brackenfell

How long. How long must we still wait for you guys to sent someone to repair my mother in laws fridge.

16 October 2021 first time reported. In person in store. 22 October 2021 second time reported. Again in person in store. Promised that someone will phone us on friday or saturday.

Monday passed. Emailed hisense now. Even more worse. Phoned tuesday 26 October Hypermarket. Asked for appliance department. After 3 min call unanswered ended. Try store manager and the same happened.

This morning again 13 min with Hisense customer care on the phone. Promised that an emergency repair jobcard is now open.

Close of day and still now one contacted us.

On thursday when you read this email it will be 13 days that a pensioner lady must struggle through life without a frigde thats not working.

The fridge were paid cash for so tomorrow after work I will bring her to your store so she can collect her cash back and can go and buy a propper fridge thats working.

Its just fair because no one and not even a senior citizen should receive this treatment frim anyine or any store.

For myself I will newer purchase any appliance from Pick 'n Pay.

Just very poor service delivery.