Poor customer care and service delivery

Pick N Pay ASAP, failing to deliver dismally , I placed an order on 25 July 2025 , items ordered pricing was higher on the app and others were out of stock which is a normality for city am in Bloemfontein very seldom to receive all your cart items. This resulted in credit ballance in my wallet , I placed request for it to be paid back into wallet ,which is suppose to take 3-5 days up untill now the 10 August , sent an email to client support feed back was delays matter referred for processing that was around 5 August until now , which I found very unprofessional and frustrating to me as customer why they giving s option to request payout if they not willing to to do so, I requested payout cos want my change back , Apparently they now taking decision on my behalf to keep it for me for the next purchase