Poor customer care:

I had witness a terrible customer care service in Kempton Square Pick 'n Pay. An old lady being harassed and humiliated by the manager and a security staff in the shop for a light bulb coincidence. The old lady by the name Mokgadi Phala was caring her child at her back then the child grab a light bulb without her noticing, the child looked around 1 and half year old. He teared the light bulb box while her mother was at the till about to pay for her groceries. When the security officer of the shop approached her and shown to her what her child had done on her back. The security requested her to pay for that bulb. She explained to the officer that she had not budgeted for it and had no extra money with her as the change is for a taxi fare. She then ask to speak to the manager. Who then come and add more confusion as he demands that she had to pay for the light bulb which was not even broken. The manager name is Ephraim. There were 2 good Samaritan ladies who come to her rescue, when she saw an old lady crying loudly for mercy to the security and the manager Ephraim with no help. Susan Tshabalala cellphone ***), Jane Mlambo cellphone ***) they offer to pay for the bulb which the child has broken the box. Costing around R37. There was also another orderly lady witnessing this Christina Makura cellphone number ***) and was so astonished with the conduct of the manager and I caught her saying , " in my 60s I have never seen such a cruelty heartless forcing a woman caring a child at her back to use her transport money to pay for something she can't afford and not even anywhere near her future plan", as she stated on her cry that bulb you are forcing me to buy does not fit anywhere in her house hold and beyond affordability .07