Poor customer care

I don’t usually complain, but today’s experience with Pick n Pay ASAP was honestly too much. I placed my order at 16:29, expecting it between 17:30–18:00. Cool. But next thing, I’m waiting… and waiting… and waiting. No updates, no driver, nothing. I eventually call the call centre, only to find out there were FOUR failed delivery attempts. Four. And not even one message to tell me what’s going on. They give me the driver’s number, I call him, and he says he’s still going to the store to collect my order. 30 minutes later, I call again, and he tells me he can’t deliver anymore because he has a puncture. So that’s the fifth failed attempt. By the time all this happened, it was already 19:40, and I still had no order. I’ve been waiting since half past four.