Poor cuss service

Iv been in this store standing in que for more than two hours now, asked to speak to the store manager about it and he just told me that the is nothing he can do. Imagine!!! I bet if I was in Sandton or Rosebank this matter would have been attended immediately but because we are in the location we aren't taken seriously. They dont have customer service and to think we have kids and now they irritated and exhausted but the staff and their store manager dont even care.