ZR
Zanele R
1 reviews | Active since Aug 2020
05 Jul 2023, 16:51
Poor clothing material
Poor quality clothes, I bought fleece joggers at Maponya mall on the 30th June and on the 1st July I wore them and few hours later the joggers are detaching from stitch. I immediately sent my complaint to pick n pay clothing on Instagram...my messages were read and they never bothered to respond. Is it my loss that I lost R170 for joggers I wore for 3 hours? I know if it was woolworths they live up to their promises where you know that within 6 months you get refund or replacement without hustle. How I wish other clothing shops can be like woolworths.
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Replies (1)
Pick n Pay's replyOfficial
06 Jul 2023, 07:33Hi Zanele ,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for the poor product quality, please forward us the following information together with a copy of your till slip & pictures of the product to enable us to address this with our clothing team.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on: ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for the poor product quality, please forward us the following information together with a copy of your till slip & pictures of the product to enable us to address this with our clothing team.
- 6 digit number printed on the wash care label. It will have the letters ART before the numbers
- Copy of your till slip
- Email address
- Smart shopper card number
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on: ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply06 Jul 2023, 07:33
Official
Hi Zanele ,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for the poor product quality, please forward us the following information together with a copy of your till slip & pictures of the product to enable us to address this with our clothing team.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on: ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our sincere apologies for the poor product quality, please forward us the following information together with a copy of your till slip & pictures of the product to enable us to address this with our clothing team.
- 6 digit number printed on the wash care label. It will have the letters ART before the numbers
- Copy of your till slip
- Email address
- Smart shopper card number
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on: ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,