Poor/ bad customer service

Good day  Fazlin,  Thank you for choosing Pick n Pay and taking the time to write to us.   Please accept our apologies for the delay in response and any inconveniences caused to you.  We will  address the poor service experience with our management team We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  Should you need any further assistance please do not hesitate to contact us on the below numbers provided.  Monday - Saturday              08:00 - 19:00 
Sunday & Public Holidays   09:00 - 17:00 
 Our Contact number is ***.                                              
Kind Regards, Vanitha Venketas