1 reviews | Active since Aug 2016
Poor attitude of PicknPay staff
<p>I recently visited the Kloof PicknPay and was completely dissatisfied with the attitude of the staff there. I enquired about the super animal cards and how come I did not receive what I believed I should have gotten and instead of explaining in a friendly manner, the manager was in my opinion very rude and callous in his explanation. Also there was no friendly greeting you would expect from an employee especially a manager from such a big brand. I did send an email to the customer services department of PnP and after sending them a follow-up email after not receiving any feedback, I received a phone call from a person from the head office. The person was so laid back in his conversation tone as if he just got up from a sleep. The whole conversation annoyed me so badly that I cut him short and thanked him for his call and hung up. I could not possibly waste any more of my valuable time conversing with employees of PnP who sound so extremely dismissive and uninterested.</p> <p> </p> <p> </p>
Good day Reshma
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the unfortunate experience.
We have escalated the matter to our regional team for assistance. Our team will be in touch with feedback.
Kind Regards
Anwar Mooideen
Good day Reshma
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the unfortunate experience.
We have escalated the matter to our regional team for assistance. Our team will be in touch with feedback.
Kind Regards
Anwar Mooideen
