Poor ASAP service from Pick n Pay

I placed an order with ASAP PnP just after 09.30 this morning for ice cream plus other items. At 12:35 the driver arrived ((it is about a 10 minute ride from Walmer Park to my address).

First delivery promised 10.30 to 11; changed 11.00 to 11.30; changed 11.30 to 12.00, then 1200 to 12.30, then 12.30 to 13.00. As the ice cream was completely melted, I refused to take delivery of the entire order. The driver offerd me a long story about being off air. The site however shows order delivered. This is nor correct.

As I telephoned and wrote for assistance without success, I expect a credit for the entire order.

I have photographs as proof if so required..