Poor and unhelpful customer service

<p>A Samsung TV which was purchases 20/06/2014, at the Hypermarket&nbsp;Oaklands.</p> <p>Even tho we have past the warranty date, this TV&nbsp;has been returned for repair 22/05/16 again on 7/06/<br />2016.&nbsp;On those occasions, the staff were fairly&nbsp;helpful.</p> <p>I thereafter on numerous occassions called the Hypermarket for assistance on what to do. On the occasions when the phone was actually answered, the staff were rude and did not even give me a chance to explain my situation, is this customer service?<br />I then had to take the TV back on&nbsp;04/09/16. On returning the TV, the staff did not want to help me or listen to me. Eventually a lady by the name of "Nelly" abruptly told me that they cannot help me and if I want to bring the TV back I will have to pay for it. My treatment &nbsp;by Nelly and the staff was completely unacceptable.</p> <p>Though I understand the warranty date has come and gone, I returned the TV on two ocassions to be fixed within the warranty period, showing that there was always an issue with this TV. I now have a TV which does not work.</p> <p>I'm now very frustrated, and don't no where to turn. All I ask is for some assistance as to what I can do.</p>